Temporary Closure of Disneyland ParisWe have now received an update from Disneyland Paris in regards to the Park Closure on Saturday the 14th of March 2020 due to an amendment in French guidelines. The park will remain closed until further notice.
"The safety and well-being of our Guests and employees remains Disneyland Paris' top priority. As a result of this unprecedent pandemic and in line with government measures, Disneyland Paris will remain closed until further notice. Below, you'll find information on impacts to current and upcoming plans. Please continue to check back for updates. We appreciate your patience and understanding."
Our team are now working very hard to contact all customers affected by this announcement by Disneyland Paris and will be working in departure date order. Due to the pandemic our agents are working remotely with limited access to a phone system, therefore if you have any queries please send these through via email at firstname.lastname@example.org Thank you all for your patience at this trying time.
Due to the recent advice given by the UK government and closure of the Disneyland Parks, we are contacting all bookings affected. Please be patient if you haven't already been contacted, we are currently working through each booking in departure date order and will be with you as soon as possible. Temporary Updated Terms & Conditions (From 13/03/2020 until further notice) please refer to the terms and conditions below with the options for amending your current trip.
Please refer to the above regarding your hotel/ticket element of your booking, as this must arrive before 30th September to receive at the same price. If you prefer to travel after this date, then the current Disneyland Paris cost paid will be put towards the new date, at the given new total cost if possible (please enquire via email).
Guests travelling by air please contact us via email, as terms and conditions of each airline varies and can change at any time.
Opting for Option B) If you cannot currently decide on dates, please email us and we can arrange for a voucher to be issued for the given time outlined above.
Bookings must be amended no later than 15th May 2020.If you are travelling after the dates outlined above for the relevant package you have, normal terms and conditions apply. If in the case that bookings travelling after this date are affected, we will contact customers accordingly if necessary. However, we are hoping by this date the parks will be re-opened as normal.
These terms and conditions may be modified at any time without notice. If you have any questions, please contact email@example.com.
Due to the recent pandemic events relating to the coronavirus, the government have implemented new guidelines to the regulations outlined to packaged bookings, whereby travel vouchers (credit notes) are accepted in replace of refunds.
The regulations have been relaxed in order to reduce the strain on the travel industry across the globe at this difficult time. Terms will vary depending on the package currently booked and arrangement amendments. We thank you for your understanding and hope you stay safe and well.
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